Social media haters can ruin your enjoyment of TV shows

The presence of a large audience boosts enjoyment, but it takes just a few haters to ruin a TV show or movie, a new study of social television shows.

Social television is the practice of simultaneously watching television programs while seeing the social media messages of other viewers displayed on the same screen.

Participants who perceived that other people disliked a movie were less likely to enjoy the movie, says S. Shyam Sundar, professor of media effects in the Donald P. Bellisario College of Communications and co-director of the Media Effects Research Laboratory at Penn State.

People were more likely to enjoy the content when they saw cues that suggested the viewing audience was large, Sundar says. However, the participants’ perception of the crowd’s opinion—good or bad—tended to affect them more.

Social television and what other people think

“Social television users, in general, are more influenced by the opinions scrolling on their screens rather than how many people are watching the program with them,” says Sundar, who is also an affiliate of Penn State’s Institute for Computational and Data Sciences (ICDS).

Sundar says that social television is becoming more popular. Facebook watch parties and Twitter-based television conversations are popular ways to watch television. Television companies are also actively promoting social television and adding features to facilitate this type of experience, according to Sundar.

“Social media affect viewers because they speak to our natural tendency to follow the crowd—a phenomenon that scholars describe as the ‘bandwagon effect,'” explains lead author T. Franklin Waddell, assistant professor of journalism and communications at the University of Florida.

Waddell adds that “the findings go beyond traditional bandwagon effects because we are showing that the bandwagon effect is triggered not just by the large size of an audience, but even by the comments of a few viewers.”

The findings may help content providers, such as television stations and movie makers, provide ways for people to both share content and encourage enjoyment.

“The whole point of the entertainment industry is to provide enjoyment,” says Sundar. “If you provide avenues for people to share their opinions—either by giving a thumbs up or thumbs down, or by showing a counter with the number of people watching—those things can have psychological effects on enjoyment. By providing people the ability to concurrently indicate that they are viewing a program and also giving them the ability to make comments, this can have influence on other viewers.

“With the competition among so many well-produced shows out there, the industry should consider providing features that encourage the bandwagon effect. If you have a huge bandwagon supporting the show, for example, it’s to the television company’s benefit to advertise that.”

However, because comments can shift opinions of the audience, Sundar advises companies to keep a close eye on social media commentary around their shows.

“Having some way to monitor social media reaction won’t just help understand how viewers feel about the show, but will also help predict the enjoyment for other people who watch the show,” he says.

A global phenomenon?

The researchers recruited 410 participants for the study. The participants watched an action movie video clip that was accompanied by three different cues—opinion, audience size, and distance of audience members. Those cues were randomly assigned to the experimental conditions.

Because cues that indicated audience members were either close to—within 10 miles—the viewer, or far away—within 1,000 miles—had little effect on enjoyment, the researchers suggest that the bandwagon effect may be a global, rather than local, phenomenon. However, they caution that further research is necessary.

“We weren’t able to detect that the location of the audience mattered, but it might be a subtle effect,” says Waddell. “At this point, we still don’t know.”

Exploring possible effects of similarity of other audience members to oneself may be one possible direction for future research, he says.

“Location of the audience is just one factor, among many others, that might shape our mental image of who the audience for media actually is,” Waddell explains. “More direct markers of identity, such as a profile picture or a list of shared interests, might do more to shape how other viewers affect our enjoyment of social media.”

The research will appear in Computers in Human Behaviors.

Source: Penn State

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